How to Receive Technical Assistance
Submit a work order for all computer-related requests. A work order helps us keep requests organized and documented. The work order system allows technicians to escalate large issues to the network administrators and can provide you up-to-date status information on your request. Technicians are asked not to work on computers without a work order.
Contact your building technology coordinator for:
• User account additions, changes, and password problems. They have special access to request these changes.
• Other computer-related questions. They can either answer them for you or forward them to the Technology Department.
Please do not stop technicians in the hallway. Although your problem may seem like a quick question, it actually may be a time-consuming problem and, regardless, it distracts the staff for their prioritized list of work orders. The technical support team is understaffed, and it is unlikely there will be a time when technicians have nothing to do.
Emergency situations:
Check this intranet Web site. We try to post messages explaining system-wide issues as soon as possible.
Contact your building technology coordinator or principal. They have access to an emergency work order form. Submitting this form creates a standard work order and sends email and pager notification to at least five members of the technical support staff. In most situations, the submitter will be contacted within 20 minutes. If not, please call the Tech Office (although, if the emergency work order does not reach anyone on the staff, it is unlikely that any other method would work).
Thank you for your cooperation.
Note: This work order system is not available from outside the district network.